?TQM (total quality management) focuses on improving customer satisfaction through better quality products and go bad.? (Barclay & Mackey, 2000, slide 4) The premise of TQM is for businesses ceaselessly to improve their processes, empower their employees, and understand their value chain processes. This musical composition volition provide a thorough explanation of triple different organizations from either the service, g all overnment, nonprofit, or manufacturing sectors, which describes the value of quality in relationship to customer satisfaction at these organizations. This paper will also include a summary of the organizations versus the components of TQM and finally prize the importance of leadership for each of the organizations selected.
blissful knowing FoodsSunny Fresh Foods (SFF) manufactures within the egg further processing industry and is the manufacturer of value-added eggs. Their customers are primarily from the victuals service industry, such as schools, restaurants, institutional food services, and healthcare services. The company is a underling of Cargill Foods and has been the Baldridge National Quality Programs (BNQP) Award recipients for two years, 1999 and 2005. Their products include over 160 egg, pre-cooked, frozen, and other refrigerated items, which they deliver through particularity deliverers, broadline distributors, or by direct delivery arrangements. The encumbrance ideology includes the purpose, values, and mission.
The Core Purpose: to be the supplier for worldwide customers; Core Values: focus on customers, quality, safety, stakeholders, and ethics (BNQP, 2005). Mission:Sunny Fresh Foods will be the preferred supplier of quality, value-added food products serving primarily the foodservice industry. We will be a best-cost producer and a leader in developing and implementing innovative products, processes, and services to meet the needs of an evolving global marketplace. (National Institute of Standards and Technology (BNQP), 2005, p. 1)The facilities operate under a regulatory environment which adheres to USDA, FDA, OSHA, EPA, and state and local anaesthetic statutes. The senior management...
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