Critical appraisal of article in operation management Essay

Critical appraisal of article in operation management - quiz ExampleIt is due to this reason that the researchers and economist have carried out studies the study due to the signifi assce and contri besidesion of this industry in the countrys annual GDP.Different theoretician has described services in different ways which helps the management to understand the positioning and formulation of strategies to organize the resources. There conclusions can be apply to draw in the wider view and all the dimensions of the various theorist, based on that the management can draw their own conclusions from their own understanding. These researchers covered different beas of the service industry but this paper specially discusses the implication of operation management in the Australian service industry. In order to understand the challenges faced by the management it is really important to understand the characteristics of the services. Operation management is a technique which can help to resolve the problems faced by the company.Before that there is an overview of the different researchers. Their compute has helped to form the basis of understanding. Nie and Kellogg distinguished the services into some unique characteristics which makes services different from manufacturing. A service oriented business has more customer fundamental interaction due to which the entire process of delivering the service also becomes important. Services are intangible, there can be variations in the output, they are perishable, there production talking to and consumption all takes place at one time and they are more labor intensive. Schmenner has come up with one of the most useful analysis situs of service industry which can be applied in all kinds of service oriented professions. He has defined these degrees in a simple ground substance form which is indicating a high and low level of labor intensity and customer interaction. Such distinction can help the management in classifyin g to each one profession into a certain area like service factory professions have low labor intensity as well as customer interaction. Similarly professional services like doctors have high customer interaction as well as high labor intensity. Based on this the management can increase their focus and see which area needs more attention. Schmenners theory can be connected to Wright and Mechling conclusion which explains that how these topologies can be used in the planning and controlling process. The key performance indicators are the managerial tools which help an organization in achieving its long term goals. Once the goals are set and strategies are implemented there has to be a way to measure the progress or success and KPI is one of the ways. These are measurable indicators. It can be one or many depending on the organization. For the service oriented businesses the key indicator can be the number of clients per month in an auditing firm. KPI is a useful management tool becau se when you know the strengths and weakness of your business and your goals are specific and clear to all then one can define a certain indicator to measure its evaluation and performance over the period of time. These can be applied in different service processes such as the framework of Armistead which had categories like delivery system and the volume of output. Such measures can be taken as as an indicator and can be used to upgrade the entire process. Service industries face many problems which can be resolved through the implication of the operational management tools. Operations